Clients

Services

UX & UI Writing

We create microcopy to help improve the overall user experience of your web or mobile-based app. Our team leverages design thinking, tone and voice standards, and analysis from user behavior to craft the best copy for your product so that your users get that intuitive feeling that keeps them engaged which in turn improves your retention rate. 
  • Leverage your users' language, pain points, and behaviors to increase engagement
  • Update help text, button text, confirmation/error messages, and tooltips to improve user-specific actions
  • Describe products and services in a way that connects to your target audience
  • Incorporate headlines, graphics, and microcopy to improve the user experience
  • Create call-to-actions and optimize user-interface copy to improve your conversions 

Technical Writing

Does your product, app, or website require a higher level of understanding? Simple yet useful instructions are necessary to help your users/customers accomplish their tasks, but nobody wants to read long, boring manuals anymore.  If your team needs technical writing work, our team specializes in making complex subjects easier to understand. We provide writing and editing services for the following on a project basis:
  • Standard Operating Procedures (SOPs)
  • Copy for web-based applications
  • instructional video scripts and tutorials
  • user-friendly manuals (the shorter the better!)
  • technical specifications and application programming interfaces (APIs)
  • help center/knowledge-based articles
  • training materials for Software-as-a-Service (SaaS) applications

Content Strategy Consultation

Struggling with outdated web content? Can't remember the latest version of a document the team worked on? Let your Tech Copy Experts implement the following for your organization:
  • Content Audits and Site Mapping to inventory web content and develop an editorial plan
  • CMS tools and strategies to organize, create, edit, review, and publish content efficiently
  • Agile methodologies to improve collaboration with cross-functional teams of engineers, UX/UI designers, product managers, and researchers to create quality content for your users
  • Business processes improvements to automate workflows and enhance the execution of content development and management efforts
  • Leverage Google Analytics to optimize website traffic, making content easier to find, and improving its search-engine rankings
  • Optimize website content, workflows, and design to improve the content editing and publishing process

Portfolio

Copywriting for email series: one for lead generation and another to nurture paying clients. Both campaigns generated above industry standard results.

Email Marketing Results

Email Marketing Results

Thought Leadership Articles on Data Science

Let’s Work Together

Kimmoy Matthews

Kimmoy Matthews

Tech Copy Expert, LLC is a boutique communications agency with clients in the IT, Finance, Management Consulting, and Tourism industries.  I’m the founder – an experienced Content Strategist/UX writer with an engineering degree. I’m certified in both technical writing and business process improvement. My team of Tech Copy Experts and I are professionally trained to help companies streamline their documentation, improve their website content development efforts, and improve the overall user experience using my proven framework. You’ve made it this far so contact me and let’s figure out how we can work together.

My resume
"Smart, fast and a joy to work with, Kimmoy excels as a content strategist & technical writer. Kimmoy and I worked together for the past year where I was the Product Manager and she was the content strategist for my product area. Kimmoy has a strong end-user focus, and she constantly made sure our product and documentation communicated the right message for the given context. I was impressed by her ability to handle multiple simultaneous product launches and easily move between the tiniest detail and the big picture message. Kimmoy would be a great asset on any team."
Sylvanus Bent III, Product Manager at Google

Testimonials

“Kimmoy consistently demonstrates a strong ability to multitask. On a daily basis, she manages multiple competing priorities. She has excellent collaboration skills, which allows her to tap into others for assistance as needed.”
Tangie David, Product Director

Expertise

Technical Writing:
Content Strategy & Management:
Technical Training:
Project Management:
Sales & Marketing Copywriting:
"This was a pretty great read--you went over and above in your research efforts, and it's very much appreciated...I think your changes definitely organized these points in a more logical order, and the takeaway you added from the new content is perfect."
Bridget Healy, Editor at Influence & Co.
We were collaborating with Kimmoy and Fernanda while they were traveling in Slovenia and preparing the content for social media #ifeelsLOVEnia publishing that were promoting our tourist landmarks. We have found the collaboration a success. Kimmoy and Fernanda managed to exceed our expectations. They produced high-quality content, with an enthusiastic, unstoppable can-do attitude. We can highly recommend them and wouldn't hesitate to hire them again in case we run a similar campaign."
Aleksandra J. Topolovec, Slovenia Tourist Board

How Words Impact Your Bottom Line

Click to watch a short video!