Clients
Services
UX & UI Writing
- Leverage your users' language, pain points, and behaviors to increase engagement
- Update help text, button text, confirmation/error messages, and tooltips to improve user-specific actions
- Describe products and services in a way that connects to your target audience
- Incorporate headlines, graphics, and microcopy to improve the user experience
- Create call-to-actions and optimize user-interface copy to improve your conversions
Technical Writing
- Standard Operating Procedures (SOPs)
- Copy for web-based applications
- instructional video scripts and tutorials
- user-friendly manuals (the shorter the better!)
- technical specifications and application programming interfaces (APIs)
- help center/knowledge-based articles
- training materials for Software-as-a-Service (SaaS) applications
Content Strategy Consultation
- Content Audits and Site Mapping to inventory web content and develop an editorial plan
- CMS tools and strategies to organize, create, edit, review, and publish content efficiently
- Agile methodologies to improve collaboration with cross-functional teams of engineers, UX/UI designers, product managers, and researchers to create quality content for your users
- Business processes improvements to automate workflows and enhance the execution of content development and management efforts
- Leverage Google Analytics to optimize website traffic, making content easier to find, and improving its search-engine rankings
- Optimize website content, workflows, and design to improve the content editing and publishing process
Portfolio
Copywriting for email series: one for lead generation and another to nurture paying clients. Both campaigns generated above industry standard results.
Email Marketing Results
UI design and text for Yelp for Business app
UI text for Google Ads product features
User Experience/Interface (UX and UI) Exercises and Mockups
Sample of the content written by our agency for Google Ads features:
Google Ads Help Content
Here is a list of articles written and edited by our agency for executives in the Data Science “Big Data” industry.
8 Tips for Getting Corporate Buy-in for Data Analytics
Who Owns Data Analytics In Your Company and Who Should
4 Things to Know Before Building Data Science Into Your Organization
Today’s Renaissance CMO Should Master Both Logic & Creativity
Thought Leadership Articles on Data Science
Article on The Write Life
Press release written for a digital marketing agency that was published in Croatia week and other international publications.
Press Release
User Manuals & Specifications
Instructional Videos
Let’s Work Together
Kimmoy Matthews
Tech Copy Expert, LLC is a boutique communications agency with clients in the IT, Finance, Management Consulting, and Tourism industries. I’m the founder – an experienced Content Strategist/UX writer with an engineering degree. I’m certified in both technical writing and business process improvement. My team of Tech Copy Experts and I are professionally trained to help companies streamline their documentation, improve their website content development efforts, and improve the overall user experience using my proven framework. You’ve made it this far so contact me and let’s figure out how we can work together.
"Smart, fast and a joy to work with, Kimmoy excels as a content strategist & technical writer. Kimmoy and I worked together for the past year where I was the Product Manager and she was the content strategist for my product area. Kimmoy has a strong end-user focus, and she constantly made sure our product and documentation communicated the right message for the given context. I was impressed by her ability to handle multiple simultaneous product launches and easily move between the tiniest detail and the big picture message. Kimmoy would be a great asset on any team."Sylvanus Bent III, Product Manager at Google
Testimonials
“Kimmoy consistently demonstrates a strong ability to multitask. On a daily basis, she manages multiple competing priorities. She has excellent collaboration skills, which allows her to tap into others for assistance as needed.”Tangie David, Product Director
Expertise
"This was a pretty great read--you went over and above in your research efforts, and it's very much appreciated...I think your changes definitely organized these points in a more logical order, and the takeaway you added from the new content is perfect."Bridget Healy, Editor at Influence & Co.
We were collaborating with Kimmoy and Fernanda while they were traveling in Slovenia and preparing the content for social media #ifeelsLOVEnia publishing that were promoting our tourist landmarks. We have found the collaboration a success. Kimmoy and Fernanda managed to exceed our expectations. They produced high-quality content, with an enthusiastic, unstoppable can-do attitude. We can highly recommend them and wouldn't hesitate to hire them again in case we run a similar campaign."Aleksandra J. Topolovec, Slovenia Tourist Board
Let’s Connect!