Clients
Services
UX & UI Writing
- Use your audience's language and pain points to build meaningful connections
- Revamp help text, button labels, error/confirmation messages, and tooltips to drive user action
- Simplify product and service descriptions for instant understanding
- Create high-converting call-to-actions that drive measurable results
Technical Writing
- Develop comprehensive SOPs that streamline operations
- Write clear, concise instructional materials that minimize confusion
- Script engaging instructional videos and tutorials that teach without overwhelming
- Simplify technical specs, APIs, and SaaS training materials for easy consumption
- Create help center articles that turn support into self-service
Content Strategy & Design
- Conduct content audits and site mapping to align content with user touchpoints
- Build efficient CMS workflows for creating, editing, and publishing content
- Develop an end-to-end content strategy that guides users through their journey
- Collaborate with cross-functional teams to create cohesive, user-centered content
- Leverage data to optimize user flow, SEO, and content performance
- Automate processes to make content creation faster and more effective
Portfolio
Content Design & Strategy Case Studies: Best Buy Memberships
Case Studies
Sample of style guide created for Best Buy
Sample of style guide created for USPS
Manuals and specifications created, edited, and published for MSRB.
Style Guides/Specifications
Email series for online course: one for lead generation and another to nurture paying clients. Both campaigns generated above industry standard results.
Created copy for the point-of-sale screen resulting in increased membership sales in Best Buy stores.
Copywriting
UI text for AT&T Wi-Fi app (video)
UI text for the AR experience in Best Buy’s app (video)
User Experience/Interface (UX and UI) Writing
Help Center/Knowledge Base Content
Instructional Videos
“Kimmoy consistently demonstrates a strong ability to multitask. On a daily basis, she manages multiple competing priorities. She has excellent collaboration skills, which allows her to tap into others for assistance as needed.”Tangie David, Product Director at MSRB
"This was a pretty great read--you went over and above in your research efforts, and it's very much appreciated...I think your changes definitely organized these points in a more logical order, and the takeaway you added from the new content is perfect."Bridget Healy, Editor at Influence & Co.
"Smart, fast and a joy to work with, Kimmoy excels as a content strategist & technical writer. Kimmoy and I worked together for the past year where I was the Product Manager and she was the content strategist for my product area. Kimmoy has a strong end-user focus, and she constantly made sure our product and documentation communicated the right message for the given context. I was impressed by her ability to handle multiple simultaneous product launches and easily move between the tiniest detail and the big picture message. Kimmoy would be a great asset on any team."Sylvanus Bent III, Product Manager at Google
"I want to give a special shout out to Kimmoy Matthews. She walked into a SUPER COMPLEX and DISORGANIZED space, bringing leadership and a design perspective to the process. I heard from several individuals that the way she showed up was powerful and effective. She also set the bar very high with her excellent style guide, about which I’ve heard so many compliments. I hope you did, too, Kimmoy. So join me in congratulating Kimmoy on a very successful Membership launch.”Megan Gaffey, Sr. Manager of Experience Design at Best Buy
We were collaborating with Kimmoy and Fernanda while they were traveling in Slovenia and preparing the content for social media #ifeelsLOVEnia publishing that were promoting our tourist landmarks. We have found the collaboration a success. Kimmoy and Fernanda managed to exceed our expectations. They produced high-quality content, with an enthusiastic, unstoppable can-do attitude. We can highly recommend them and wouldn't hesitate to hire them again in case we run a similar campaign."Aleksandra J. Topolovec, Slovenia Tourist Board
Expertise
Let’s Work Together
All-Inclusive Content Subscription Plan
Transform your digital presence with a dedicated UX content strategist and writer for one flat monthly fee. Get access to premium content design, technical writing, and strategic support tailored to your business. This subscription offers a simple, flexible solution to all your content and user experience needs, with unlimited requests and a fast turnaround.
What’s Included:
- UX & UI Writing: Improve engagement with microcopy that guides users through your app or website. From CTAs to error messages, we optimize the entire user journey for seamless interactions.
- Technical Writing: Simplify complex concepts with clear, concise content for SOPs, web apps, API documentation, and help center articles.
- End-to-End Content Strategy: Create cohesive content that aligns with your user journey, ensuring maximum engagement at every stage. We handle audits, SEO, and content optimization for web and mobile.
- Copywriting: Tailored solutions for product descriptions, landing pages, emails, and more, optimized for conversions and user experience.
How It Works:
- Unlimited requests and revisions to your dedicated content expert.
- Fast 2-3 day turnaround on most requests.
- Streamlined project management through one easy-to-use platform.
- 90-day contract minimum.
- Cancel anytime with 30 days’ notice.
- Perfect for growing startups, tech companies, and product teams that need reliable, expert content support.
Flat monthly fee
About Me
Kimmoy Matthews
Tech Copy Expert, LLC is a boutique communications agency with clients in the IT, Finance, Management Consulting, and E-Comm industries. I’m the founder – an experienced Content Strategist/UX writer with an engineering degree. I’m certified in both technical writing and business process improvement. My team of Tech Copy Experts and I are professionally trained to help companies streamline their documentation, improve their website content development efforts, and improve the overall user experience using my proven content development framework.